Refund Policy

At Teleworld Communication, customer satisfaction is our priority. We understand that sometimes things don’t go as expected. This Refund Policy outlines our guidelines for refunds, ensuring a smooth and transparent process.

1. Eligibility for Refunds

• Refunds are available for products returned within 14 days of the delivery date.
• The product must be in its original condition, unused, and in the original packaging, including all accessories, manuals, and other components.
• Proof of purchase (e.g., receipt or order number) is required to initiate a refund.

2. Non-Refundable Items

The following items are not eligible for refunds:

• Items damaged due to misuse or mishandling.
• Items missing original packaging or components.
• Digital products, software, or services that have already been delivered or accessed.

3. Refund Process

To request a refund, follow these steps:

• Contact our customer support team at [info@teleworldcommunication.com] with your order number and reason for the refund.
• Once your request is approved, you will receive instructions on where to send the product.
• After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

4. Refund Timeline

• Approved refunds will be processed within 7-10 business days after receiving the returned product.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., defective product).

5. Late or Missing Refunds

• If you haven’t received your refund after the expected processing time, please check your bank account or credit card company first as it may take some time before your refund is posted.
• If you’ve done this and still haven’t received your refund, please contact our customer support team for assistance.

6. Exchanges

If you receive a defective or damaged product, we are happy to offer an exchange. Please contact us within 14 days of receiving the item to initiate the exchange process.

7. Shipping Costs

• Customers are responsible for return shipping costs unless the item received was defective or an error occurred on our part.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

8. Contact Us

If you have any questions about our Refund Policy or need assistance with your refund, please reach out to us:

Email: info@teleworldcommunication.com
Phone: +92 321 9492986